A ticketing system is the most common correspondence medium that web hosting providers offer to their clients. It is typically part of the billing account and is the fastest way to fix an issue that requires some time to investigate or that needs to be escalated to an administrator. In this way, all comments contributed by either party will be kept in the very same place in case someone else needs to work on the issue at hand and the information in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s separate from the web hosting Control Panel, which goes to say that you’ll need to sign in and out of no less than 2 accounts to accomplish a certain procedure or to contact the company’s client care staff. In case you want to manage a handful of domain names and each one of them is hosted in a different account, you’ll have to use an even larger number of accounts simultaneously. On top of that, it might take a substantial span of time for the hosting provider to process your ticket requests.

Integrated Ticketing System in Shared Website Hosting

Our Linux shared website hosting packages include an integrated support ticket system, which is an essential part of our in-house built Hepsia hosting Control Panel. Unlike other similar tools, Hepsia allows you to manage everything connected with the hosting service itself in one and the same place – payments, web files, e-mails, trouble tickets, etc., avoiding the need to sign in and out of different admin dashboards. In case you’ve got any pre-sales or technical questions or any difficulties, you can submit a ticket with a few clicks without the need to log out of your hosting Control Panel. During the process, you may pick a category and our system will present you with a number of help articles, which will give you more info and which may help you resolve any particular problem before you actually send a ticket. We guarantee a response time of no more than sixty minutes, even if it is a weekend or an official holiday.