Integrated Ticketing System in Shared Website Hosting
Our Linux shared website hosting packages include an integrated support ticket system, which is an essential part of our in-house built Hepsia hosting Control Panel. Unlike other similar tools, Hepsia allows you to manage everything connected with the hosting service itself in one and the same place – payments, web files, e-mails, trouble tickets, etc., avoiding the need to sign in and out of different admin dashboards. In case you’ve got any pre-sales or technical questions or any difficulties, you can submit a ticket with a few clicks without the need to log out of your hosting Control Panel. During the process, you may pick a category and our system will present you with a number of help articles, which will give you more info and which may help you resolve any particular problem before you actually send a ticket. We guarantee a response time of no more than sixty minutes, even if it is a weekend or an official holiday.