Learn what phone support includes within the web hosting world.
In case you have ever had a shared website hosting account in the past or you've dealt with any other type of online service, you probably know from personal experience that for a lot of things it's better to consult with a live person on the telephone rather than exchange support tickets or emails. If you want to know more about a specific service before you decide to order it or in case something small-scale has to be done, for instance, it is much easier and quicker to get it done real-time. If you're given the option to contact representatives by phone, it's also very likely that you are using the services of an actual hosting supplier, not just a reseller. The type of support that you will get on the telephone varies between different companies - from general issues to expert technical support. Generally most providers will offer you pre-sales assistance and first level phone support, while more complicated tech matters are resolved via email or tickets.
Phone Support in Shared Website Hosting
Since we have live phone support 14 hrs a day, you can contact us and talk with our customer support representatives to get more info about all of the Linux shared website hosting packages that we supply and make sure that our servers meet the system requirements for your web sites before buying anything. For your benefit, we have phone numbers on 3 different continents so you can call the one nearer to you - in the U.S.A., the United Kingdom or Australia. In case you are already a customer, you'll be able to call us about general and billing matters, and about some technical issues. In case the problem is strictly technical or it requires more time to handle, you'll have to use our ticketing system, that will enable both you and our tech support team to keep track of the details given by each side.