Technical Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We offer a 60 min response time guarantee for each trouble ticket or e–mail that you send to our help desk staff. We will quickly reply to all the common queries and forward the issue to our system administrators if additional assistance is needed. If you order our Optional Managed Services package, we will carry out any of the included tasks at a time that has been discussed with you preliminary.
An Excellent Customer Service
Our help desk support team will be available to you round–the–clock should you need assistance with our Site Control Panel or with any of the applications that we have preinstalled for your convenience on the dedicated server. Furthermore if you require help with all the daily administration tasks on your dedicated web hosting server, you can take a look at the Optional Managed Services package, which includes data backup hard disk storage space, weekly Operating System updates, software installation and problem troubleshooting procedures, server monitoring and rebooting services, etc.
An Easy–to–Navigate Help Section
We have equipped the Site Control Panel with a detailed knowledgebase, which offers in–depth explanations of all its features and functions. Moreover, we have made in–depth video tutorials that will further reveal to you how to carry out a specific action or troubleshoot a typically experienced problem. The educational articles and the tutorial video clips are easily accessible from every Site Control Panel section via the Help and Videos buttons located in the upper right corner.