1 hour ticket response
We are devoted to supplying a fast and proper response to every client support ticket sent by a user. Our knowledgeable tech support staff representatives will review your request and will think of the most efficient solution. We offer a 1–hour response time guarantee for all helpdesk tickets. Actually, our average client support ticket response time has proved to be twenty minutes.
A Top–Class Tech Support Service
Our tech support team representatives possess immense experience in the Linux shared website hosting packages realm and are proficient enough to supply a rapid answer to your problem. If, however, the situation at hand is not within the competency of a technician, the ticket will be forwarded to a developer or admin for further assistance.
A User–Friendly Help Center
To help you find a quick hint on how to use a certain service, we have implemented a truly user–friendly Help section in your Site Control Panel. You can search through a huge selection of web hosting account administration articles and website administration articles, consult our F.A.Q. section or check out our educational video tutorials.