A live chat is one of the ways of communication supplied by some website hosting suppliers as part of their support services. Determined by the provider, the chat is used for billing, pre-sales and/or technical assistance. This method of contact is quicker than a support ticket and it will make it much more unlikely to misunderstand or misspell a word compared to a phone call with a representative. In addition, if the problem that you have needs some time to be investigated and dealt with, you'll be able to do something different at the same time instead of just waiting, like you'd have to do when you call. Also, you can use a live chat assistance service free of charge as long as you have web accessibility even if your hosting supplier is located in a different country and they do not have a local phone number you can call.

Live Chat Support in Shared Website Hosting

We supply a live chat assistance service for all of the Linux shared website hosting packages that we offer and we're able to assist you with almost everything live. In case you do not have an account with our company yet, we are able to provide you with more information about the plans so as to help you to get the most appropriate package. In case you are an active client, we will be able to assist you with any billing or general issue as well as with multiple common tech troubles, such as an email address setup in a desktop email client. In case you cannot call us for whatever reason or you are in a country where we do not have a local phone number, our live chat will be the best option to contact us. Needless to say, some problems require extra time to analyze and test, therefore you will have to open a ticket to our technicians, still, we're able to save you time and help you with many troubles on the chat.