One-Hour Response Guarantee
Need to know more about the 1-hour response time guarantee and how you could take full advantage of it in your capacity as customer?
If you ever encounter a problem with your website and are incapable of rectifying it on your own, ask the web hosting company’s support team to assist you to get the site back online. A timely solution would be the best scenario, but many hosting companies reply within 24 hours or even more, all the more so if you’re dealing with a hosting reseller. Even if your problem can be sorted out quickly, your site may not work satisfactorily or may not be reachable at all for a long stretch of time, so you may lose potential customers as it’s quite unlikely that anyone will ever come back to an out-of-order website. Thus, you ought to make sure not only that you can touch base with your hosting provider, but also that they can answer and help you in a timely fashion. If a web app update does not proceed as planned or you delete something unintendedly, for example, the site must be restored swiftly so as to avoid protracted unavailability.
One-Hour Response Guarantee in Shared Website Hosting
In case you are using one of our Linux shared website hosting packages and you’ve got an inquiry or face a certain problem, you can get in touch with us 24/7 by posting a helpdesk ticket or by sending an email and we’ll make certain that you receive a reply within the hour. If the issue can be solved, we will do it before we get back to you, whilst in case there’s something that you need to do on your end, we’ll provide you with all the required details – what possible solutions to try out, what settings to check, and so on. Normally, you will receive a reply within half an hour max, which implies that waiting around for hours on end or even for more than one day to obtain assistance is something out of the question. Our sixty-minute response time guarantee applies to any question that you might have – general, billing or technical.